These Terms & Conditions apply to all online purchases made via the Crystal Palace Flowers website by customers located in Crystal Palace and its surrounding areas. By placing an order with us for flower delivery, you agree to abide by these terms, which set out our order process, payment obligations, cancellation policies, our limits of liability, and the legal framework governing our relationship. Please read these terms carefully before completing your purchase.
Customers can browse our website to select from a variety of flower arrangements and floral accessories available for delivery in Crystal Palace and neighbouring locations. All items displayed are subject to availability. We make every effort to ensure product descriptions, imagery, and prices are accurate at the time of listing. In the unlikely event of a discrepancy, the most recent and accurate information supersedes previous details.
To complete an order, select your chosen products and add them to your online basket. Once you are satisfied with your selection, proceed to the checkout page. Here you will be prompted to provide relevant delivery details (including recipient name, address in Crystal Palace or surrounding areas, contact details, and special delivery instructions if any) and your preferred delivery date.
Before confirming your purchase, you will have an opportunity to review your order summary, including final total charges (item price, delivery fees, taxes, and any applicable surcharges). Please review your information carefully before submitting your order for payment.
Once your order is submitted, you will receive an on-screen acknowledgement and a summary of your order details. You will also receive an email confirmation outlining your order number and a summary of your items, delivery information, and any applicable terms. The email confirmation does not signify an acceptance of your order but is intended to confirm receipt. Acceptance and formation of a binding contract occurs when full payment is received and your order is dispatched for delivery.
All orders are subject to product availability. While we endeavour to fulfil all orders as requested, flowers are natural products and occasionally certain stems may not be available due to seasonal or supply factors. If we are unable to supply a particular item, we reserve the right to substitute with an item of equal or greater value and similar character. We will attempt to inform you if a significant change is required, but cannot guarantee contact in every situation. If you are not happy with a substitution, please refer to our cancellation or refund policy below.
All prices are in Pounds Sterling (£) and include VAT where applicable. Payment methods accepted include major credit cards and debit cards, as specified on the checkout page. Full payment is required at the time of ordering. We do not accept cash on delivery or delayed payment for online orders.
Your payment details are processed securely via our third-party payment provider. We do not store your card details. Once payment is received, your order will be processed for preparation and delivery. Orders are only confirmed upon successful completion of payment and dispatch notification.
If your payment is not authorised or is declined, your order will not be processed, and you may be required to provide alternative payment details if you wish to proceed.
Crystal Palace Flowers offers delivery services to addresses in Crystal Palace and surrounding areas as specified on our website. Delivery charges, delivery windows, and any geographical restrictions are clearly stated prior to checkout. We make every effort to deliver orders within the requested time frame, but delivery times are estimates only and cannot be guaranteed due to circumstances beyond our control (traffic, weather, access restrictions, etc.).
It is your responsibility to ensure you provide accurate delivery information. If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe place, with a neighbour, or attempt redelivery according to our delivery policy. If delivery is not possible due to incorrect details or recipient refusal, further fees may apply for re-delivery arrangements.
If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. Amendments or cancellations can only be accepted if preparation or dispatch of your order has not commenced. Due to the perishable nature of flowers, and our commitment to timely fulfillment, we are unable to accept amendments or cancellations once your order is in process or dispatched for delivery.
For next-day or same-day delivery orders, amendments or cancellations may not be possible once the order is confirmed. For standard deliveries, we may be able to accept changes if notified at least 24 hours prior to the scheduled delivery date. Please provide your order number and clear instructions for any changes. If modifications or cancellations are accepted, we will confirm this with you by email.
Crystal Palace Flowers takes pride in delivering high quality blooms and arrangements. If you are not satisfied with your order, please notify us within 24 hours of delivery, explaining the issue in detail and providing photographs if appropriate. Complaints received after this window may not be eligible for a refund or replacement.
Upon inspection of the reported issue, we may offer to issue a replacement, partial or full refund, or another suitable remedy at our discretion. We require that flowers are cared for according to the instructions provided to be eligible for compensation. Refunds (where applicable) will be processed via the original payment method within a reasonable period.
Due to the perishable nature of flowers, any claims relating to freshness or quality must be submitted promptly, and the affected items may need to be returned to us for further assessment upon our request.
You are responsible for ensuring that all order information, recipient details, and delivery addresses are correct at the time of purchase. We cannot be held liable for orders delayed or undelivered due to incorrect or incomplete information, or for items left in locations as per delivery instructions.
By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
Except as may be implied by law, we accept no liability for any loss, damages, or expenses incurred by you or any third party as a result of your use of our online ordering service, save for direct losses attributable to our negligence or breach of contract. In such cases, our liability is limited to the amount paid for the product or service concerned.
We do not accept responsibility for failure to deliver due to factors outside our reasonable control, including but not limited to delays caused by extreme weather, public events, force majeure, or supplier disruptions.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law.
Content such as text, images, product descriptions, and designs appearing on the Crystal Palace Flowers website remain our intellectual property and may not be reproduced, copied, or used for commercial purposes without express written consent.
We handle your personal data in accordance with the UK General Data Protection Regulation (GDPR) and related privacy laws. Your information is used solely for the fulfilment of your order and will not be shared with third parties except as necessary for payment processing and delivery. Please refer to our separate Privacy Policy for further details.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. The most current version will always be available on our website. Changes will not affect orders placed and accepted prior to the effective date of the revised terms.
These Terms & Conditions and any contract formed for the sale and delivery of flowers via the Crystal Palace Flowers online store are governed in all respects by the laws of England and Wales. Any disputes arising in connection with these terms, or our services, shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms & Conditions, your order, or our delivery and returns policies, please refer to our customer service section or contact us using the details provided on our website. We are committed to providing exceptional service to all flower delivery customers in Crystal Palace and nearby areas.
Please note: These Terms & Conditions specifically apply to customers placing orders for delivery to addresses in Crystal Palace and the surrounding regions. For large or bespoke corporate orders, please contact us directly to discuss terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crystal Palace, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crystal Palace.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
